Your Satisfaction Guarantee
You deserve the perfect jewelry for your most memorable occasions, and Moissanite.net is dedicated to bringing you that perfection. From surprise proposals to golden anniversaries and everything in between, our moissanite jewelry will put a smile on her face and a sparkle in her eye during your once-in-a-lifetime moments - guaranteed.
If you're not 100 percent delighted with your purchase, we promise to do whatever it takes to make it right. If you need assistance or guidance anytime in the future, we'll be there to help. No matter what your needs are, you'll enjoy complete peace of mind - now and for years to come.
Combined with our guaranteed pricing, our customer-friendly policies are designed to make the jewelry of your dreams more affordable than you ever imagined. Read below to learn more about everything that's included in your Satisfaction Guarantee:
- Guaranteed Value
From quality and craftsmanship to superb customer service, every moissanite ring, moissanite bracelet and every other piece of moissanite jewelry we sell offers you guaranteed value. When you shop with Moissanite.net, you'll enjoy a value that includes far more than price alone. We promise you a lifetime of value that extends to every aspect of your relationship with us:
- Guaranteed Quality and Workmanship: We use the highest level of skill when creating each piece of jewelry we sell, regardless of its size or price. If you ever have concerns about the quality of your jewelry, rest assured that we will be there to help.
- Guaranteed Accurate Grading: We promise your diamond, moissanite or other gemstone will meet the size and grading standards listed on our website and in your invoice. If your gemstone doesn't meet the standards you expected, call us and we'll make it right.
- Guaranteed Customer Service: Our commitment to your absolute satisfaction doesn't end after the sale. If you should ever need service or assistance with your jewelry, please call us. Whether it's been weeks or years, we'll be there to help.
- 30 Day Return Policy
If you are unsatisfied with your purchase for any reason, you can return it, no questions asked - and with no restocking fee.
With a flexible 30-day standard return policy, you can shop with ease at Moissanite.net. If you're unsatisfied with your jewelry for absolutely any reason, please call us. From exchanges to adjustments, we'll do whatever it takes to make it right.
If you need to return an item, simply follow the directions below for a hassle-free, no-questions-asked experience - and no restocking fee.Return Process
- Contact Us for your unique return authorization (RA) number within 30 days of your purchase. You must have an RA number to return your item.
- Write or type the RA number on your shipping label or the outside of the package. Please note that your RA number must be visible or we will not accept your return and it will be shipped back to you at your expense.
- To avoid damage, wrap securely with packaging equal to the original shipping box.
- Insure for the full purchase price. It is also advisable to obtain proof of delivery, such as a return receipt. Please be aware that Moissanite.net does not refund return shipping charges.
- Please allow up to one week after receipt of your return for credit card and personal check refunds.
Exceptions and Limitations
- Returns after the 30-day return period will not be credited or refunded unless you have requested an extension.
- Special and custom orders or items that have been altered or worn are not returnable.
- Items with security tags removed, whether worn or not, are not returnable.
- Free Shipping & No Sales Tax
With Moissanite.net, you won't be surprised by added costs like shipping and tax, the price tag is all you'll pay for your fine jewelry purchase.
- Free FedEx shipping to addresses within the United States on all purchases.
- Reasonable shipping rates to customers worldwide.
- Sales tax-free shopping for all customers outside the state of Arizona.
- Limited Moissanite Warranty for Brilliance & Fire
Each piece of near colorless moissanite we sell comes with a limited warranty from Charles & Colvard, the creators of moissanite, for brilliance and fire. Your moissanite will maintain its brilliance and fire – guaranteed.